Setting an example is not the main means of influencing others, it is the only means.
- Albert Einstein

Being honest and open is the only way to convince cynical employees that you truly want to establish a partnership with them.
- Florence M. Stone

Leadership development is a lifetime journey, not a quick trip.
- John Maxwell

Managers cope with change.

Leaders cause it and make the competition change.
- John Kolter

You can't be a leader if you can't influence others to act.
- Dale E. Zand

Leadership without character is unthinkable - or should be.
- Warren Bennis

Make heroes out of the employees who personify what you want to see in the organization.
- Anita Roddick

It's very important all the time to tell people to do it themselves.
- Paul Fentener van Vlissingen

LEADERSHIP:
Lead by Example
Encourage the Heart
Appreciate Diversity
Develop People's Potential
Enable and Empower
Realist
Serve
Help/Coach Where Necessary
Inspire a Shared Vision
Process Challenger

Go to the people
Learn from them
Love them
Start with what they know
Build on what they have
But of the best leaders
When their task is accomplished
Their work is done
The people will remark:
"We have done it ourselves."
- 2000 Year Old Chinese Poem

Eight Tactics to Make a Sudden Impact When Assuming a New Leadership Position:
(from Fast Company, September, 2002 "Sudden Impact")

1. Begin your transition before you start the job.
2. Travel widely, listen carefully, look for patterns in everything you see and hear.
3. As you ask questions, look for the rising stars whom you want as part of your team.
4. Don’t trash your predecessor, but don’t be shy about promoting your change agenda.
5. Settle on a few major priorities. You can’t fix everything at once.
6. Target a few early wins. Momentum counts, and nothing succeeds like success.
7. Keep an eye on the clock. Faster is almost always better.
8. Don’t be afraid to make mistakes, but be sure to fix them faster than you make them.

1. Leaders manage the process, but lead people
2. Leaders inspire people, they don’t just drive them
3. Leaders are easy to respect and look up to
4. Leaders are easy to like and get along with
5. Leaders help people to like themselves
6. Leaders help people to believe that what they’re doing is important
7. Leaders are responsive to people

If you want to be a leader who attracts quality people, the key is to become a person of quality yourself. Leadership is the ability to attract someone to the gifts, skills, and opportunities you offer as an owner, as a manager, as a parent. I call leadership the great challenge of life. What's important in leadership is refining your skills. All great leaders keep working on themselves until they become effective. Here are some specifics:

1. Learn to be strong but not rude. It is an extra step you must take to become a powerful, capable leader with a wide range of reach. Some people mistake rudeness for strength. It's not even a good substitute.
2. Learn to be kind but not weak. We must not mistake kindness for weakness. Kindness isn't weak. Kindness is a certain type of strength. We must be kind enough to tell somebody the truth. We must be kind enough and considerate enough to lay it on the line. We must be kind enough to tell it like it is and not deal in delusion.
3. Learn to be bold but not a bully. It takes boldness to win the day. To build your influence, you've got to walk in front of your group. You've got to be willing to take the first arrow, tackle the first problem, discover the first sign of trouble.
4. You've got to learn to be humble but not timid. You can't get to the high life by being timid. Some people mistake timidity for humility. Humility is almost a God-like word. A sense of awe. A sense of wonder. An awareness of the human soul and spirit. An understanding that there is something unique about the human drama versus the rest of life. Humility is a grasp of the distance between us and the stars, yet having the feeling that we're part of the stars. So, humility is a virtue, but timidity is a disease. Timidity is an affliction. It can be cured, but it is a problem.
5. Be proud but not arrogant. It takes pride to win the day. It takes pride to build your ambition. It takes pride in community. It takes pride in cause, in accomplishment. But the key to becoming a good leader is being proud without being arrogant. In fact, I believe the worst kind of arrogance is arrogance from ignorance. It's when you don't know that you don't know. Now that kind of arrogance is intolerable. If someone is smart and arrogant, we can tolerate that. But if someone is ignorant and arrogant, that's just too much to take.
6. Develop humor without folly. That's important for a leader. In leadership, we learn that it's okay to be witty, but not silly. It's okay to be fun, but not foolish.
7. Deal in realities. Deal in truth. Save yourself the agony. Just accept life like it is. Life is unique. Some people call it tragic, but I'd like to think it's unique. The whole drama of life is unique. It's fascinating.

I've found that the skills that work well for one leader may not work at all for another. But the fundamental skills of leadership can be adapted to work well for just about everyone: at work, in the community, and at home.

If you are truly a leader, you will help others to not just see themselves as they are, but also what they can become.

Lead, Follow - or get the hell out of the way
- Ted Turner

Noah, when he heard the weather forecast, said "Build an ark!" That's Leadership.
When he got on the ark, he said "Don't let the elephants see what the rabbits are doing!" That's Management!

The best leaders use stories to answer three simple questions: Who am I? Who are we? Where are we going? ... So what's your story?
- Noel Tichy

Leadership is about change... The best way to get people to venture into unknown terrain is to make it desirable by taking them there in their imaginations.
- Noel Tichy

(Episode: "Rock Bottom’) In today’s global economy, leadership is all about your multis: multinational, multicultural, multilingual. How multi are you? Marooned in an unfamiliar abyss, SpongeBob must summon his willpower and resources to learn a new dialect, land some grub, and find his way back to Bikini Bottom.

2. RECRUIT THE BEST

(Episode: "Mermaidman and Barnacleboy’) Behind every good leader is a great team—so hire wisely. On learning that superhero crime fighters Mermaidman and Barnacleboy live in a nearby rest home, SpongeBob coaxes them out of retirement to do what they do best: protect Goo Lagoon from evildoers.

3. DON’T REST ON YOUR LAURELS

(Episode: "Employee of the Month") A leader strives to keep his edge. After winning employee of the month 26 times in a row, SpongeBob finds his streak at risk. He rushes to outclean, outcook, and outwork his rival Squidward. "Having pride in your work," he says, "is the only thing that makes it all worthwhile."

4. INNOVATE, INNOVATE, INNOVATE

(Episode: "Patty Hype") Good leaders follow the rules. Great leaders change them. When SpongeBob’s suggestion for multicolored "pretty patties" is rejected, he strikes out on his own and becomes an overnight success. Then, evincing real acumen, he sells his trendy innovation in the nick of time.

5. KNOW YOUR EMPLOYEES’ LIMITS.

(Episode: "Squid on Strike’) Looking to cut costs, Mr. Krabs docks workers for such infractions as "breathing" and "existing." When SpongeBob and Squidward protest, they’re fired, spurring them to "dismantle the establishment" (a goal SpongeBob takes literally).
- from "Fast Company", September 2004

Seven building blocks of collaboration:
1. Reinvent yourself as a lateral leader
2. Seek out competent people and strategic partners
3. Build a shared understood goal
4. Designate clear roles and responsibilities, but not restrictive controls or boundaries
5. Spend lots of time in dialogue grounded in real problems
6. Create shared work spaces
7. Load the project with "zest factors"
- Mastering the Art of Creative Collaboration, Robert Hargrove

The speed of the leader ... determines the rate of the pack.

People eyeing you as a potential leader tend to ask three questions:
1. Are you committed?
2. Do you care about me?
3. Can I trust you?
- Lou Holtz

Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.
- Margaret Mead

The one quality that can be developed by studious reflection and practice is the leadership of men.
- Eisenhower

Listening to the inner voice – trusting the inner voice – is one of the most important lessons of leadership.
- Warren Bennis

The first basic ingredient of leadership is a guiding vision. The leader has a clear idea of what he wants to do – professionally and personally – and the strength to persist in the face of setbacks, even failures.
- Warren Bennis

The very essence of leadership is that you have to have a vision. It's got to be a vision you articulate clearly and forcefully on every occasion.
- Theodore Hesburgh, President of the University of Notre Dame

Self-control is a critical leadership skill. Leaders generally are able to plan and work at a task over a longer time span than those they lead.
- Gerald Faust

Unlike top management at Enron, exemplary leaders reward dissent. They encourage it. They understand that, whatever momentary discomfort they experience as a result of being told they might be wrong, it is more than offset by the fact that the information will help them make better decisions.
- Warren Bennis

Leaders must behave the way they wish their followers would behave.

Leadership is not a position. It is a combination of something you are (character) and some things you do (competence).
- Ken Melrose

Every now and then, a leader ought to look back to see if anyone is following.

What does the organization, my stakeholders, need me to be today: a coach, a teacher, a decision maker, a supporter, a listener, a pilgrim, a servant, someone who makes waves?
- Ken Melrose on becoming a Servant Leader

Don’t make them in your image. Don’t even try. My assistants don’t look alike, think alike, or have the same personalities. And I sure don’t want them thinking the way I do. You don’t strive for sameness, you strive for balance.
- Bear Bryant

EMPOWERMENT

Definition: Recognizing that People Already Have Power through their Knowledge, Experience and Motivation, and then creating an Environment that Encourages Letting that Power Out. You don't Empower People with a Mandate.

Three keys to Empowerment are:

1. Sharing Information with Everyone
- Without Information, People cannot Act Responsibly
- With Information, People cannot help but Act Responsibly

2. Declaring Boundaries that Create Autonomy
- Purpose, Values, Image, Goals, Roles, Structure & Systems
- Being Empowered to Act also means You are Accountable for Results

3. Allow Teams to Self-Manage
- Synergy: Empowered Teams Can Do More than Empowered Individuals
- Provide Training, Support & Encouragement
- Diversity: Appreciate Individual Differences
- Ken Blanchard

Leadership happens at every level of the organization and no one can shirk from this responsibility.
- Jerry Junkins

A leader takes people where they want to go; a great leader takes people where they ought to be.

A leader who develops others, adds; a leader who develops leaders, multiplies.

Leadership does not come with detailed maps - only a general sense of direction.

Lead with your heart (leadership.)
Guide with your head (management.)
- Jim Cathcart

The actions of a responsible executive are contagious.
- Joe D. Batton

The key to successful leadership today is influence, not authority.
- Ken Blanchard

Leadership is practices not so much in words as in attitude and in actions.
- Harold Geneen

Greatness is determined by service.
- Dr. Martin Luther King

Real heroes are those who encourage others to act heroically. Leaders make more leaders.
- Memo to CEOs, Fast magazine, June, 2002

I must follow the people. Am I not their leader?
- Benjamin Disraeli

The law... requires that we chart a course for every endeavor... see how well we are progressing, tell the public how we are doing, stop the things that don't work, and never stop improving...
- President Bill Clinton

Are you a 'serving' leader or a 'self-serving' leader?

To demonstrate servant leadership, get a brush, shine someone else's shoes, give them a hug.

Leadership: It’s not something you do to people, it's something you do with people.

A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the quality of his actions, and the integrity of his intent.

A leader is someone
You choose to follow
o a place you wouldn't go by yourself.

The role of the leader is to recognize the future.
The role of the leader is to find the future.
The role of the leader is to secure the future.

If you want 1 year of prosperity, grow grain.
If you want 10 years of prosperity, grow trees.
If you want 100 years of prosperity, grow people.
- old Chinese proverb

A leader's dynamic does not come from special powers. It comes from a strong belief in a purpose and a willingness to express that conviction.
- Kouzes & Posner

People cannot be managed. Inventories can be managed, but people must be led.
- H. Ross Perot

Trust is a risk game. The leader must ante up first.
- Irwin Federman, CEO Monolithic Memories

You can only lead others where you yourself are willing to go.
- Lachlan McLean

Your job gives you authority. Your behavior gives you respect.
- Irwin Federman, CEO Monolithic Memories

Leaders get excited about their work and by their contagion, stimulate their (followers.) Excitement builds strong relationships and high morale throughout an organization.

Inspired leaders move a business beyond problems into opportunities.
- Dr. Abraham Zaleznik

Leadership happens at every level of the organization and no one can shirk from this responsibility.
- Jerry Junkins

Nothing is so potent as the silent influence of a good example.
- James Kent

Coaching isn't an addition to a leader's job, it's an integral part of it.
- George S. Odiorne

Cooperation with others. Perception, experience, tenacity. Know when to lead and when to follow.
- Deng Ming-Dao

COACH:
C = Conduct one-on-one meetings regularly
O = Offer feedback and assistance
A = Avoid overlooking the "middle stars"
C = Create an Everyone's a Coach environment
H = Help other succeed
or try this one:
COACH:
C = Commitment
O = Over learning
A = Audible-Ready (flexibility)
C = Consistency
H = Honesty based (walk your talk)
- (second set from "Everyone's a Coach" by Don Shula and Ken Blanchard

Be willing to make decisions. That's the most important quality in a good leader.
- General George S. Patton, Jr.

TOP 10 SAYING OF INEFFECTIVE LEADERS:
10. We don't do it that way around here.
9. I don't care what they told you in that training class, this is the real world.
8. Drop what you are doing and get this to me ASAP!
7. Don't worry about WHY, just do it!
6. Don't let me influence your decisions, but here's my opinion.
5. I want you to take risks, but remember our motto: "Do it right the first time!"
4. You're planning to work this weekend, aren't you?
3. You oughta, wanta do this.
2. We need teamwork. By the way, I'll be doing your individual rankings this week.
1. If and when I want your opinion, I'll give it to you.

(create a special section under leadership to put all this empowerment stuff?)

Empowerment: Recognizing that people already have power through their knowledge, experience and motivation, and then creating an environment that encourages letting that power out.

The beaver is very skilled at its craft. It knows exactly what to do to fix a dam. The last thing it needs is someone on the bank shouting out dam instructions.
- Grant Bright (derived from Ken Blanchard's "Gung Ho!")

You don't empower people with a "Mandate."

Management's goal should be to do everything in their power to help others be as successful as possible. Management succeeds only when the rest of the organization succeeds.

Empowering others is essentially the process of turning followers into leaders.

Our chief want in life is somebody who will enable us to do what we can.

A seeing-eye dog is trained not always to do as it is told if what it is told doesn't make sense.

A Swedish study of 12,000 male workers showed that those who felt they had no control over things at work had a 162% higher risk of heart attack than those who felt they had some control.

If employees understand the reasons behind the rules and regulations, the chances are excellent that they will respect them.
- Johnson & Johnson Co. (Employee Relations Manual 1932)

We get our power from the people we lead, not from our stars and our bars.
- J. Stanford

Empowerment is the process of increasing an individual's belief in his or her effectiveness.

THREE KEYS TO EMPOWERMENT:
1. Sharing Information with Everyone
    - Without Information, People cannot Act Responsibly
    - With Information, People cannot help but Act Responsibly
2. Declaring Boundaries that Create Autonomy
    - Purpose, Values, Image, Goals, Roles, Structure & Systems
    - Being Empowered to Act also means You are Accountable for Results
3. Allow Teams to Self-Manage
    - Synergy: Empowered Teams Can Do More than Empowered Individuals
    - Provide Training, Support & Encouragement
    - Diversity: Appreciate Individual Differences
- Ken Blanchard

Find a middle ground between a doormat and a steamroller.
- Terry Paulson

Leadership appears to be the art of getting others to want to do something you are convinced should be done.
- Vance Packard

No one enjoys addressing others' deficiencies. But failure to do so sends the message that people are on track when they really aren't. And that may be the greatest disservice a leader can do to someone else.
- Eric Harvey

Little value comes out of the belief that people will respond progressively better by treating them progressively worse.
- Eric Harvey

Being powerful is like being a lady. If you have to tell people you are, you aren't.
- Margaret Thatcher

Truly great leaders spend as much time collecting and acting upon feedback as they do providing it.
- Alexander Lucia

The best leader is the one who has sense enough to pick good people to do what he/she wants done, and self-restraint enough to keep from meddling with them while they do it.
- Theodore Roosevelt

Which way did they go? How many were there? How fast were they going? I
must find them; I am their leader.

If leaders are careless about basic things - telling the truth, respecting moral codes, proper professional conduct - who can believe them on other issues?
- James L Hayes

A loyal constituency is won when people ... judge the leader to be capable of solving their problems and meeting their needs.
- John Gardner

Leadership is not the private reserve of a few charismatic men and women. It is a process ordinary managers use when they are bringing forth the best from themselves and others.

Ultimately, leadership development is a process of self development.

How do they train killer whales to jump over the rope at Sea World? Do they hang a rope 20 feet over the pool and then shout to the whale "Up, up, up!" No. They start with the rope under the water. When the whale swims over the rope, it gets rewarded. Then the rope is gradually raised. Each time the whale swims over it, again, a reward is given. How often do you give a "reward" to those with whom you work? Only when the final goal is reached or do you give praise along the way as incremental progress is made?
- favorite story of Ken Blanchard who has worked with the Sea World staff in San Diego

Leadership Characteristics - Top Ten List
1. Visionary
2. Integrity
3. Consistency
4. Coach/Facilitator
5. Accessibility
6. Flexibility
7. Courage
8. Over-Communicates
9. Positive Role Model
10. Inspirational

What's important as a leader is not what happens when you are there. It's what happens when you're NOT there.

The key to successful leadership today is influence, not authority.
- Ken Blanchard

Leadership is practiced not so much in words as in attitude and actions.
- Harold Geneen

The leader is a teacher who succeeds without taking credit. And, because credit is not taken, credit is received.
- Lao Tzu, 6th Century BC

Leadership flows from the minds of followers more than from the titles of leaders, more from the perception of willing followers than from anointment.
- Lane Secretan

The motivating team leader is that one person with a dream for the future.
- Dr. Losoncy

What gets measured gets done; what gets recognized gets done even better.

A real leader, through actions and words, has the ability to motivate others to their highest level of achievement; then gives them the opportunity and the freedom to grow.

The leader acts with little motion, instructs not with words but by deeds, keeps informed but seldom interferes.

Leaders manage the dream. All leaders have the capacity to create a compelling vision, one that takes people to a new place, and then to translate that vision into reality.
- Warren Bennis

The first responsibility of a leader is to define reality. The last is to say thank you.
- Max DePree

Leaders have a significant role in creating the state of mind that is the society. They can serve as symbols of the moral unity of the society. They can express the values that hold the society together. Most important, they can conceive and articulate goals that lift people out of their petty preoccupations, carry them above the conflicts that team a society apart, and unite them in pursuit of objectives worthy of their best efforts.
- John Gardner

Leadership is just another word for training.
- Lance Secretan

A company is like a ship. Everyone ought to be prepared to take the helm.
- Morris Wilks

There is a difference between leadership and management. Leadership is of the spirit, compounded of personality, vision and training. Its practice is an art. Management is a science of the mind. Managers are necessary; leaders are indispensable.

A leader is best when people barely know that he exists, Not so good when people acclaim him, Worst when they despise him. 'Fail to honor people, They fail to honor you;' But of a good leader, who talks little, When his work is done, his aim fulfilled, They will all say, 'we did this ourselves.
- Lao Tzu

Law of Leadership: A successful team with 100 members has 100 leaders.
- Lance Secretan

The best leaders are clear. They continually light the way, and in the process, let each person know that what they do makes a difference.

When team members regard each other with mutual respect, differences are utilized and are considered strengths rather than weaknesses. The role of the leader is to foster mutual respect and build a complementary team where each strength is made productive and each weakness irrelevant.
- Stephen Covey

The essence of leadership is the capacity to build and develop the self-esteem of the workers.
- Irwin Federman

Leaders need to strike a balance between action and patience.
- Doug Smith

Anyone can hold the helm when the sea is calm.

Leaders are like eagles, they don't flock; you find them one at a time.

Managers have employees, leaders have followers.
- Workplace 2000

Management is efficiency in climbing the ladder of success, leadership determines whether the ladder is leaning against the right wall.
- Stephen Covey

Leading is Influencing, guiding in direction, course, action, opinion.
- Warren Bennis

Successful leadership requires positive self-regard fused with optimism about a desired outcome.
- Warren Bennis

Leadership without mutual trust is a contradiction in terms.
- Warren Bennis

If you think about it, people love others not for who they are, but for how they make us feel. We willingly follow others for much the same reason -- it makes us feel good to do so.
- Warren Bennis

Leadership is like beauty; it's hard to define, but you know it when you see it.
- Warren Bennis

Treat a man as he is and he will remain as he is. Treat a man as he can be and should be, and he will become as he can and should be.
- Goethe

Effective team leaders adjust their style to provide what the group can't provide for itself.
- Kenneth Blanchard

Genuine leadership inspires, encourages and leads.

The signs of outstanding leadership are found among the followers.
- Max DePree

To get a feel for the true essence of leadership, assume everyone who works for you is a volunteer.
- Kouzes and Posner

Every leader needs to look back once in awhile to make sure he has followers.
- Kouzes and Posner

The mediocre leader tells The good leader explains The superior leader demonstrates The great leader inspires.
- Buchholz and Roth

Ineffective leaders don't react to problems, they respond to problems and learn.
- Danny Cox

The level of morale is a good barometer of how each of your people is experiencing your leadership.
- Danny Cox

Effective team leaders realize they neither know all the answers, nor can they succeed without the other members of the team.
- Katzenbach & Smith

If I, the group leader, expect you, the group member, to be weak, then I elicit the weak part of you. If I expect you to be able to cope, I elicit your strength.
- Will Schutz

We are only as effective as our people's perception of us.
- Danny Cox

Nobody in your organization will be able to sustain a level of motivation higher than you have as their leader.
- Danny Cox

When you treat people like adults, 95% act like adults.
- Roger Gasaway, GE

We are reluctant to let go of the belief that if I am to care for something I must control it.
- Peter Block

If you need ownership and responsibility from core workers, patriarchy can't get you there.
- Peter Block

Communicate everything to your associates. The more they know, the more they care. Once they care, there is no stopping them.
- Sam Walton

You very best people will respond to what you actually do, what you evidently measure, and what you openly reward -- every single time.
- Betsy Sanders

Coaching is unlocking a person's potential to maximize their own performance. It is helping them to learn rather than teaching them.
- John Whitmore

The most vital task of the leader is to motivate, inspire, empower and encourage the team's primary resource -- the unlimited, creative human potential to find better ways.
- Dr. Lewis Losoncy

Team leader's encouragement = Team's courage to believe.
- Dr. Lewis Losoncy

Manageers manage people and the human effort. Leaders focus on the deeper, non-physical dimension -- energy, heart and spirit. Managers deal in organizational form, leaders embrace the unified culture and community.
- Jack Hawley

If you want someone to develop a specific trait, treat them as though they already had it.
- Goethe

95% of American managers today say the right thing. 5% actually do it.
- James O'Toole

Leadership is an activity -- an influence process in which an individual gains the trust and commitment of others and without recourse to formal position or authority moves the group to the accomplishment of oneor more tasks.
- Dinkmeyer and Eckstein

The key element in good business management is emotional attitude. The rest is mechanics.
- Harvey Geenan

Managers control. Leaders create commitment.
- Jonh Zenger

If he works for you, you work for him.
- Japanese proverb

If you really want people to respond to your leadership, you have to have a personal relationship with them. they need to know you're dependable and that you'll be there if they have a problem. That's personal power to me.
- Noreen Haffner

The way to make people shine is to let them be the gems that they are, and just provide a good setting and a little polish.

Managers are people who do things right; leaders are people who do the right thing.
- Warren Bennis

Lead, follow, or get out of the way.
- Plaque on Ted Turner's desk

Be ENTHUSIASTIC as a leader. You can't light a fire with a wet match!

It is not fair to ask of others what you are not willing to do yourself.
- Eleanor Roosevelt

If you want to manage somebody, manage yourself. Do that well and you'll be ready to stop managing. And start leading.

It is a terrible thing to look over your shoulder when you are trying to lead - and find no one there. - Franklin D. Roosevelt